One connected workspace instead of a patchwork of separate tools.

BikeShop Desk keeps leads, customer details, products, repair work, staff follow-up, Shopify drafts, POS checkout, and shop-floor inventory connected to the store your team already uses.

Customer queue Customer drawer Calendar suggestions Team work Service jobs Inventory Drafts & POS

Customer queue organized by status, owner, product, and last activity

Included in Starter

Give every customer request a visible next step

Keep the customer, their products, notes, status, owner, and recent activity together. Staff can see what needs attention without searching through separate messages or paper notes.

Organize open and completed customer work
Assign an owner and use clear shop-defined statuses
Pin the note that matters most to the queue
Attach photos, PDFs, text files, and short videos

Open customer drawer with contact information, pinned note, related product, task, attachment, Save Lead, and Create Draft

Included in Starter

One customer record from first interest through checkout

Enter the customer once and keep working from the same drawer. Treat them as a lead while the conversation develops, then use their saved details and products to create a Shopify draft when they are ready.

Contact details, status, notes, products, and attachments together; tasks on Pro and Advanced
Save as a lead without creating an order
Create a Shopify draft without re-entering customer information
Send an invoice online or load the draft into Shopify POS

Calendar suggestion created from a customer note that mentions Saturday

Pro

Turn date wording into a calendar suggestion

When a saved note mentions a day, BikeShop Desk detects it and opens a suggested calendar entry. Staff review the date, time, and wording before adding it.

Recognizes day wording in customer notes
Keeps staff in control with review before saving
Personal and team task views
More than one calendar note per day
Upcoming customer sorting by the earliest open task or saved calendar date
Due today and Overdue markers beneath customer statuses

Pro

Turn follow-up into assigned work

Create tasks from the customer drawer, assign them to staff, and see due work on the calendar.

Personal and team task views
Attachments and attachment indicators
Time clock with manager controls

Specialized workflows

Open the part of BikeShop Desk your team needs

Compare plans

Advanced

Service jobs

Keep the customer, bike, requested work, repair progress, approval, parts, labor, and technician tasks together.

Explore service jobs →

Advanced

Shop-floor inventory

Search, count, and review products by brand and location, then move one bike with Shopify’s inventory history preserved.

Explore inventory →

Included in Starter

Draft orders and POS

Create a Shopify draft from the customer’s saved products and information, then invoice or load it into Shopify POS.

Explore checkout workflow →

Currently under Shopify App Store review

Want to see whether BikeShop Desk fits your shop?

Tell us how your team currently handles customer follow-up, service work, and inventory.