Questions and answers
Clear answers about plans, setup, Shopify workflows, inventory, service jobs, and your data.
BikeShop Desk has been submitted for Shopify App Store review and is not yet publicly listed. Contact us for current availability.
BikeShop Desk is built for bicycle retailers that use Shopify and need a shared workflow for customer follow-up, products, repair work, staff tasks, and shop-floor inventory.
BikeShop Desk currently targets merchants in the United States and is offered in English. Localization and multicurrency support are not yet offered.
Every plan includes a 14-day trial. Shopify presents the subscription for approval and manages billing.
Yes. Upgrade or downgrade through Shopify. Records created with higher-plan features remain saved if you later return to that plan.
No. App subscriptions are billed through Shopify, and customer payments remain in Shopify’s invoice or POS checkout.
No. BikeShop Desk creates Shopify drafts and can load supported draft items into Shopify POS. Shopify handles the invoice, cart, taxes, discounts, and payment.
Yes. A confirmed one-bike move between eligible locations updates Shopify inventory and appears in Shopify’s adjustment history.
No. A count records what staff physically found and compares it with the expected quantity. It does not silently change Shopify’s on-hand inventory.
Yes. Converting an existing queue entry into a service job keeps its notes, products, attachments, and tasks instead of creating another customer entry.
The app and its managed database run on DigitalOcean in the United States. See the privacy policy for current details.
Removing or canceling the app ends authorized access, while the privacy policy explains retention, Shopify deletion requests, and the timing used for app records.
Email support@cortola.com. Include what you were doing, what you expected, and any screenshot that helps explain the issue.